"The survey, carried out by GfK Emer, includes a series of questions that are used to draw up a User Satisfaction Index (USI). The executive summary, published some weeks ago, shows that users in general and agents in particular, continue to be generally satisfied and that in 2007 their satisfaction with the Office, as measured by the USI, increased significantly, by just under 4% for agents and almost 6% for proprietors. Now full details of the study have been translated and made available for users together with a note from OHIM's President, Wubbo de Boer."