CLASS 46
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TUESDAY, 20 MAY 2008
OHIM: 3rd annual User Satisfaction Survey - full report now available
Click here to read the letter from the OHIM's President .
Click here for the executive summary of the OHIM User Satisfaction Survey .
Posted by: Birgit Clark @ 23.14
Tags: OHIM, User Satisfaction Survey,
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OHIM: 3rd annual User Satisfaction Survey - full report now available
Further to our posting of 20 March 2008, the full report on OHIM's third annual User Satisfaction Survey is now available on the Office's website:
"The survey, carried out by GfK Emer, includes a series of questions that are used to draw up a User Satisfaction Index (USI). The executive summary, published some weeks ago, shows that users in general and agents in particular, continue to be generally satisfied and that in 2007 their satisfaction with the Office, as measured by the USI, increased significantly, by just under 4% for agents and almost 6% for proprietors. Now full details of the study have been translated and made available for users together with a note from OHIM's President, Wubbo de Boer."Click here to retrieve thee OHIM User Satisfaction Survey [PPT] in its entirety.
Click here to read the letter from the OHIM's President .
Click here for the executive summary of the OHIM User Satisfaction Survey .
Tags: OHIM, User Satisfaction Survey,



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