Answering the call: a new strategy from EUIPO

MARQUES has learned from its friends at EUIPO that the organisation has a brand new strategy for dealing with incoming phone calls.  According to the information we have received:

When information centre staff is contacted, the EUIPO always tries to answer queries straight away. However, sometimes, there is a need to discuss particular aspects of their file with an examiner.

This new strategy aims at extending the contact hours of examiners and putting into place a call back system in case the examiner is not available at a particular time. The purpose of this initiative is to increase the examiners’ accessibility and subsequently the user satisfaction.

For any enquiries please contact

Presumably, you can also phone ...

Posted by: Blog Administrator @ 13.00
Tags: EUIPO user services,

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