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CLASS 46


Now in its twelfth year, Class 46 is dedicated to European trade mark law and practice. This weblog is written by a team of enthusiasts who want to spread the word and share their thoughts with others.

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Who we all are...
Anthonia Ghalamkarizadeh
Birgit Clark
Blog Administrator
Christian Tenkhoff
Fidel Porcuna
Gino Van Roeyen
Markku Tuominen
Niamh Hall
Nikos Prentoulis
Stefan Schröter
Tomasz Rychlicki
Yvonne Onomor
WEDNESDAY, 7 JANUARY 2009
OHIM User Satisfaction Survey coming up

If you are a user of the Office for Harmonisation in the Internal Market and didn't receive this email, possibly several times over, please check your spam filter:

"THIS MAIL IS AVAILABLE IN 5 LANGUAGES, PLEASE READ FURTHER TO FIND THE LANGUAGE OF YOUR CHOICE.

Dear user of the OHIM systems,

As you may already know, OHIM has decided to carry out a fourth User Satisfaction Survey (USS).
The last three years have enabled OHIM to make an initial analysis of the quality of the services provided in each of the different areas of activity of the Office. As a result, the Office has established and published quality standards, using as a basis a thorough knowledge of its users' needs.
In order to continue to be useful, the USS must evolve constantly and it is for this reason that it is appropriate this year to re-assess the measures adopted by the Office in each of the areas of activity. The new questions asked this year are designed to find out to what extent you consider that it is important for the Office to work on improving each aspect, if the quality objectives set by the Office are reasonable and if you have noticed improvements with respect to last year.
GfK will shortly be sending you an e-mail with a link to the survey.
Please note that several messages appearing to be identical might be sent to your address: this is not a mistake as each message will include a different link to enable all the employees of your company sharing this same e-mail address to take part in the survey.

Yours faithfully,

Wubbo de Boer"

Posted by: Blog Administrator @ 23.32
Tags: OHIM user satisfaction survey,
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