Now in its twelfth year, Class 46 is dedicated to European trade mark law and practice. This weblog is written by a team of enthusiasts who want to spread the word and share their thoughts with others.
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FRIDAY, 12 MAY 2017
More from Madrid: further WIPO Highlights
Yesterday we posted some highlights from the WIPO Madrid Highlights, release 1/2017. Here are a couple more features you may be glad to know about:
Automatic Call Distribution System (ACD) Launched
The Madrid Registry introduced an ACD to improve responsiveness to customer queries. The system matches callers to WIPO Madrid staff taking calls in English, French and Spanish. Implementation of the ACD system is just one part of a broader Madrid Registry initiative focused on delivering better customer service for trademark owners and representatives. Over the coming months, new online contact forms will be introduced and the number of contact points will be further streamlined.
Posted by: Blog Administrator @ 11.53
Madrid System, WIPO Highlights,
Guide to Completing the Most Frequently Used Forms
Making the Most of the Madrid System, the quick and simple reference to completing Madrid forms, is now available in the three Madrid System working languages: English, French and Spanish.
This manual outlines practical tips on how to complete Madrid forms, including information concerning optional and mandatory fields. Essential Madrid System information, including filing, geographical expansion, renewal, and modification of several parameters of your international registration, is also included.
Making the Most of the Madrid System also provides specific guidance on costs and method of payment relating to each transaction.
It's good to know that WIPO is so committed to spreading the word -- and we at MARQUES are delighted to be able to pass the word on!
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MARQUES does not guarantee the accuracy of the information in this blog. The views are those of the individual contributors and do not necessarily reflect those of MARQUES. Seek professional advice before action on any information included here.
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